AN IMPORTANT FRIENDLY REMINDER: We are a transportation company, such as the
CTA, Greyhound, Amtrak, etc. With that being said we are only required to
provide transportation to and from your requested location. We are not
affiliated in any way to the correctional facilities, so it is you are
responsibility to contact the respective facilities with any questions (i.e.,
lockdowns, visiting hours, what clothing is acceptable, what paperwork is
needed, etc.). THIS IS VERY IMPORTANT BECAUSE IF YOU ARRIVE AT
THE FACILITY AND YOU ARE DENIED YOUR VISIT BECAUSE YOU DIDN'T VERIFY THEIR
RULES AND REGULATIONS, UNFORTUNATELY THERE WILL NOT BE A REFUND.
Q- Are you licensed
Q- How long have you
been in business?
A- Since 2011.
Q - Are you on Facebook?
A- Yes, please LIKE US
ON FACEBOOK. Please copy and paste this link into your web browser.
Q- How can I confirm you are a legit business?
A- Please copy and paste this
link to the IL Secretary of State into your web browser:
Q- How far in advance do you post the next month's schedule?
A- By the 16th of the current month.
Q- What other services do you provide other
than transportation to prisons?
A- See the 'Schedule/Services'
tab above. We are a full service transportation/charter/shuttle company.
Q- Why was the trip
A- It may be cancelled for
a number of reasons, (i) not enough paid riders, (ii) the
route to the prison has unsafe weather conditions forecasted, or (iii) a safety
inspection performed uncovers issues with the vehicle. These are a few of
the main reasons a trip is cancelled. SAFETY is always first.
Q- Does an infant need to pay?
A- Yes, anyone occupying
a seat is required to pay.
Q- Does an
infant/small toddler need a car seat?
A- Yes, as required by
the law and for safety reasons.
Q- Can I pay at the
bus the day of the trip?
A - No. For safety
reasons cash is not accepted at the bus unless absolutely necessary.
Q- Do I need a Paypal
account to pay online?
A- No, you can make
payment through Paypal as a Guest.
Q- Is there a fee to
open a PayPal account?
A- No, there is no fee
to you for making your payment with PayPal.
Q- What is the
Customer Service number to Payal?
Mon - Fri 6AM
Sat and Sun - 8AM to
Holidays - Times vary.
Q- Can I make arrangements to pay in
A- Yes, by appointment
only. The general location for in-person payments is Dunkin Doughnuts located
1614 W. 59th, Chicago IL; but other arrangements can be made to
meet. Please inquire when making your
Q- If you're offering
a special, why do I have to pay full price if payment is received Friday after
A- Because we make a final
head count to see if the trip will be made. The schedule is posted well in
advance so that you should be able to make the payment
Q- What other forms of
payment do accept?
A- We are looking into
accepting all major Visa and Master cards at the pick up location.
Stay tuned for more information.
Q- How long does it
take to get my refund back to my credit card? A -Generally it takes 3-4 business days to receive your refund
back from Paypal
Q- Is the request to issue a refund immediately sent to
A - Yes.
Q- How are refunds
A- Refunds are processed in the manner
received. If you paid online: the refund will be processed
online. If you paid in-person: a representative will arrange
a drop off of your refund back at the Dunkin Doughnuts on BUT you
must return the original signed receipt.
Q- Can I leave my refund on your log until
the next trip?
Q- Do I get a refund if the trip is cancelled by Clear
A- Yes absolutely.
Q- Do I get a refund if I
A- If you cancel 72 hours prior to
the trip, yes you will get a full refund.
If you cancel between 24 up to 71 hours, you will get a partial refund; less a
$20 cancellation fee per seat. If you after the 24 hours, you have lost
payment completely. Why? Because that seat(s) could have been
Q- What if I can't get in, what do I do for
the remaining time?
A - Clear Choice is required to remain at the
location until all passengers for that particular location is signed in.
In the event, you do not get in, the driver will drop you at a near by
restaurant. You are not allowed to remain on the bus/van because the
driver needs rest/sleep time. Clear Choice has no authority over the
facilities rules, dress code or regulations.
Q - Do I get a refund if I can't get in?
A- No, you are responsible to find out
what is required to gain access (each facility is different).
Clear Choice has fulfilled its obligation to transport you to and
from the facility. Clear Choice has no authority over the facilities
rules, dress code or regulations.
Q- Can you ask the prison to let me
A- No, again Clear Choice has no
authority over any of the facilities rules and regulations.
Q- Do I get any type
of refund if the prison shortens my
A- No. Clear Choice has
to follow the rules set by each prison. We have fulfilled its
obligation as a transportation company.
Q- If my visit is cut short and I call you, do you come right
back and pick me
A - No. While we
like to, we do have a schedule we work by. You will need to wait at the
location until the vehicle returns.
Q- Do I get a refund if the vehicle breaks down during the trip?
A- Yes, only if we don't
make it to the facility.
Q- Where do we meet
the bus the day of the trip?
A- At the McDonalds on
87th by the Dan Ryan. We are looking into more pick up locations in 2014.
Q- What if I don't
make it to the bus/van in
A- Unfortunately, you
have lost your payment. It becomes unfair to the other riders who
were able to make the departure time.
Q- The bus/van leaves
very early, do you have grace period?
A - No.
Q- Do you have trip insurance in case I don't make the trip? A- Yes, we offer trip insurance for an additional $15. This
covers your payment in the event you don’t make the trip for whatever reason.
Your payment is held for the next trip you are able to take. If you make
your alternate trip arrangements and are again unable to make it, you will have
lost your payment.
Q- What time does the
A- Promptly at 5:30
Q - How long
is the trip?
A - Generally the trip is anywhere between 16-18 hours.
Q - What time will we
make it back to 87th?
A - We generally arrive back at 87th between 10pm and 11pm, depending on the traffic.
The arrival time can vary.
Q - Why is the
departure time so early, my bus doesn't run that
A- To ensure arrival at
the facility is as close to the time the facility opens. Unfortunately,
you will need to make arrangements to meet the bus at its scheduled departure
time. NOTE: We do offer pickup and dropoff service starting at an
Q- Do you offer group
A-Yes, give us a call
Q- Do you offer senior
A- Yes 5%, if you are 65
and older on your ticket purchase only. This discount does not apply to
Trip Insurance or if you require our pick-up/drop off service.
Q- What is the dress
code for the prison I'm going to? A-Clear Choice doesn't have any say in the
prison rules and regulations. It is your responsibility to check with the
respective prison on dress
Q - What form of ID is
acceptable when visiting a prison?
A - Generally, you need
a valid ID or driver's license. We urge you to call the prison
you are visiting to inquire.
Q- Can I leave my
personal items on the
A- Yes, but Clear Choice
is not responsible for your personal items left on the bus/van. Each facility
has a locker that you can store your personal items.
Q- Do you offer pickup
and/or drop off
A-Yes, starting at an
additional $15. The cost depends on where you are located.
Q- Can I bring a child
that is not mine for a
A-Yes, but it is your
responsibility to check with the facility to ensure you have the proper notarized
Q- Do you stop and eat
A- Yes, but only
at rest stops which have rest rooms and vending machines. We do not
stop at any restaurant, so we urge you to
pack your lunch/dinner.
Q- How long are the
A- Generally each prison
offers a 4 hour visit on the weekends. Visiting hours are longer on the
weekday. Your visiting time starts the moment you are checked in. You
should check with the prison you are visiting to confirm.
Q - Do you take visits
A- Yes, if the requests
are placed and there are enough riders.
Q - Why is the cost of the weekday trip more than the weekend
A - The cost is
increased because generally there are less riders and sometimes longer visiting
Q - Why are we taking the van as opposed to the
A-The bus requires a
certain amount of riders. The van will go out with 5-6 riders; sometimes
Q- Do you do overnight
visits to prisons?
Q- Do you have a frequent
A- Not currently, but
Clear Choice is exploring this idea for the upcoming year 2014.
A- Not currently, but
Clear Choice is exploring this idea for the upcoming year 2014. Ride 4
times and the 5th is ride is $35.